Offer 03
Outsourced customer service & after-sales
Your customers get an answer, you keep control of sensitive cases.
What we take care of
Standard tickets
Email or chat replies to common questions, following your guidelines.
Order tracking
Where is my parcel? We reply with the tracking information.
Returns
Informing customers and organising returns with the logistics team.
Complaints
Handling and documenting complaints.
Escalation
Cases outside the procedure are passed on to you, to a named person.
Shared guidelines
A reply guide agreed with you before we start.
Simple billing
Standard ticket from €1.90 excl. VAT, for well-defined requests (parcel tracking, common questions). Complex cases and large volumes are priced on quote.
Indicative price confirmed by quote. No unlimited after-sales: the scope of tickets is defined in the contract.
Let's talk parcels.
Tell us about your business: we will come back to you with a tailored quote, with no commitment.
Get my quote